As we navigate the intricate tapestry of existen Refund Policy
At EasyAV.Shop, Powered by Yojoy Network Technology Co., Limited (Guo Yu) we value your trust and are committed to providing high-quality cybersecurity and antivirus solutions. Please read our refund policy carefully before making any purchase.
All of our products, including antivirus licenses, software keys, and cybersecurity solutions, are digital goods delivered electronically. Once delivered, these products cannot be physically returned.
Refunds may only be issued under the following conditions:
The license key or product code provided by us is not working and cannot be activated after troubleshooting.
The product delivered is different from what was purchased.
Duplicate payment or accidental double order.
We do not provide refunds in cases such as:
Customer change of mind after purchase.
Incorrect purchase of a product that is already compatible with your device.
Inability to use the product due to lack of system requirements.
Unauthorized use of the product after delivery.
To request a refund, please contact our support team at [support@easyav.shop
] within 7 days of purchase.
Provide proof of purchase (order ID, payment receipt, and registered email).
Our technical team may attempt to resolve activation or usage issues before approving a refund.
Approved refunds will be processed within 7–10 business days back to your original payment method.
Processing times may vary depending on your bank or payment provider.